Shipping
When will I get my order?
All US orders are expected to be fulfilled and shipped within 2 - 3 weeks from the order date. International orders may take additional time. See international shipping times below.
- Europe: 6–8 business days from ship date
- Australia: 2–14 business days from ship date
- Japan: 4–8 business days from ship date
- International: 10–20 business days from ship date
Please note that some items may arrive in separate shipments.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please do the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
● If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@ascendi.shop with your order number.
●If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at support@ascendi.shop